Payments and Refunds

When can I expect the refund for the order I cancelled?

In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order.

When can I expect the refund for the items I returned ?

We initiate the refund process after we’ve received the returned items and they successfully pass our quality check. Refund is credited within 3-5 business days from the date of receipt of the items. If the order payment was made online then the refund will reflect under the name of "K&N Enterprises” in your bank statement.

Why was my Credit/Debit/Netbanking account debited even though my order didn’t go through?

We couldn’t process your order because we didn't receive a confirmation from the payment gateway. If you've been charged, your refund will be processed within 24 hours and will reflect in your account in 5-7 business days. You can place your order once again.

Why was my Credit/Debit/Netbanking account debited twice?

There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.

What do I do if there is a discrepancy in the refund I received?

If you have any refund discrepancies, please email a screenshot of your bank statement to info@biglilpeople.com with the subject line “Refund discrepancy”.

I still haven't received the refund, and the standard timeframe has passed, what shall I do?

If you haven’t received a refund yet, request you to check your bank account/bank statement. If it's a Payment Online refund, then request you to contact your debit or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, request you to get the same in written from your respective bank and share it with us on info@biglilpeople.com