Shipping, Delivery & Order Tracking – FAQs

Where is my order?

You can easily track your order through your Biglilpeople account.

To check your order status:

Log into your account
Visit the “Orders” section
Select the order you wish to track
Tap on “Track” next to the product

Once your order is shipped, you will also receive an SMS and/or email containing tracking details and courier partner information.

You can additionally track your shipment directly on the courier partner’s website using the tracking link shared with you.

What do different order statuses mean?

Here’s what your order status may indicate:

Order Confirmed – Your order has been successfully placed
Processing – Your order is being packed and prepared for dispatch
Shipped – Your package has left our fulfilment center
Out for Delivery – Your package is with the courier partner for final delivery
Delivered – Your order has been successfully delivered
Cancelled – Your order has been cancelled successfully
Returned to Origin (RTO) – The shipment is being returned to our fulfilment center

What is a Pre-Order product?

Pre-order products are items that can be reserved before they are ready for immediate dispatch.

This usually applies to selected domestic and international collections that require additional procurement or production time.

The advantage of pre-orders is that they allow us to offer:

A wider range of curated products
Exclusive styles and collections
Better pricing and availability

Estimated delivery timelines for pre-order items are mentioned on the respective product pages and may range between 4 to 5 weeks, depending on vendor location and production timelines.

What is the estimated delivery time?

We generally dispatch orders within the timeline mentioned on the product page.

Estimated delivery dates depend on several factors, including:

Product availability
Vendor or warehouse location
Delivery destination and pincode
Courier partner serviceability
Public holidays or operational delays

You can check the expected delivery date anytime under the “Orders” section of your Biglilpeople account.

My order is delayed. What should I do?

While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:

Weather conditions
Courier disruptions
High order volumes
Remote delivery locations
Public holidays or unforeseen operational issues

To check the latest status and revised delivery timeline:

Visit the “Orders” section
Select your order
Tap “Track” to view real-time updates

If your order appears delayed for an extended period, please contact our support team for assistance.

Why can’t I track my order even though it has been shipped?

Tracking information may take up to 24 hours to become active after the shipment has been dispatched.

If your tracking link is not updating immediately, we recommend checking again after some time.

Can I schedule delivery at a specific time?

Specific delivery time slots are generally not guaranteed, as deliveries are managed by third-party courier partners.

However, once your order is out for delivery, you may coordinate directly with the courier executive to check whether a preferred delivery time is possible.

Please note that this depends entirely on the courier partner’s schedule and operational feasibility.

I missed my delivery attempt. What should I do?

If you are unavailable during delivery:

The courier partner may contact you via call or SMS
You may receive options for rescheduling or reattempt requests
You can also track and manage delivery attempts through the “Track” option in your account

Our courier partners generally make up to three delivery attempts.

If all attempts fail, the shipment will be returned to our fulfilment center.

For prepaid orders, refunds will be processed to the original payment method after the shipment is received back and verified.

Unfortunately, returned shipments cannot be re-delivered. You may place a fresh order based on product availability.

My order status shows “Out for Delivery,” but I haven’t received it yet.

Orders marked “Out for Delivery” are usually delivered within the same day, depending on the courier route and delivery schedule.

The courier executive may contact you before delivery. Please keep your phone accessible and check your SMS/email updates regularly.

If the delivery is delayed beyond the expected timeline, please contact the courier partner or our support team.

What are the shipping charges?

Shipping charges, if applicable, are displayed during checkout in the “Order Summary” section.

You will also be notified about:

Free shipping eligibility
Minimum order value required for free shipping
Any applicable delivery charges based on location or order value

Shipping fees may vary depending on:

Delivery location
Product category
Order value
Ongoing promotional offers

Do you offer free shipping?

Free shipping may be available on eligible orders above a specified minimum cart value.

Any applicable free shipping offers will be clearly displayed on the cart or checkout page.

Do you deliver internationally?

Currently, Biglilpeople delivers only within India.

However, we are actively working towards expanding our shipping services internationally in the future.

Stay connected with us for updates on international shipping availability.

Can I open the package before accepting delivery?

As per courier policies, packages cannot be opened before accepting delivery.

If you have any concerns regarding the product after receiving the shipment, please contact our support team and we will be happy to assist you according to our Returns & Refund Policy.

Why was my order returned to your fulfilment center?

Orders may be returned back to our fulfilment center due to the following reasons:

Package damaged during transit
Delivery refused by the recipient
Incorrect or incomplete shipping address
Customer unavailable after multiple delivery attempts
Delivery location inaccessible to courier partner

Please ensure your address and contact details are correct before placing an order.

Once a shipment is returned to us, the same package cannot be re-delivered.

If payment was already made online, a full refund will be processed to the original payment method within approximately 7 business days after verification.

You will receive confirmation via email once the refund is initiated.

You may place a new order for the same or similar item subject to stock availability.