Returns Policy

How do I place a return request?

You can return products purchased from us within 15 days of receiving the product, except for our non-returnable items such as swimwear, innerwear and jewelry, as well as food items can’t be returned. Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page

How do I get a replacement for an item I ordered?

For replacement of a delivered item, you are requested to place a new order. Simultaneously please place a return request for the original product/s and take refund back to your bank account. Post pick up completed refund will be provided within 5-7 working days.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to info@biglilpeople.comwith the subject line “Items not picked up”.

How long will it take me to receive the refund of the returned product in my bank account?

We take 3-5 business days from the date of receipt of the items to process your refund. It is always recommended to check your bank statement. The refund will reflect under the name of "K&N Enterprises” in your bank statement.

Can items be returned after the time mentioned in the return policy?

No. All return requests must be received within 15 days of delivery.

Why am I unable to place a return request from the app/website?

Items on Final Sale are not eligible for returns. The return request can only be placed once from application or website within 15 days from the date of receiving the order.

What is Biglilpeople’s return policy?

Most items are eligible for returns (and refunds), except for items on final sale. The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.